Your customer experience is costing more than you think

What’s the price tag on great client knowledge? It might be much more than you estimate, as Paul Snell recently found out

( when you start to dig deeper******)
Your customer experience is costing more than you think

How to place a cost on great client knowledge?

It’s a question that I’m sure a whole lot of B2B marketers run against. We (as a priority all know it’s something we should be improving – but how to raise it******)

You will dsicover listed here of great interest. In the current Confirmit B2B Summit in London, Joana van den Brink-Quintanilha, major analyst for CX at Forrester analysis, shared the story of a B2B company who have been fighting this extremely quandary. read more